Privacy policy

Last Updated: 14th May 2025 1. Introduction Carnegie Estate Agents ("we," "our," or "us"), operating from Handside House, 131 Handside Lane, Welwyn Garden City, Herts, AL8 6TA, is committed to protecting and respecting your privacy. This policy sets out the basis on which we process any personal information we collect from you or that you provide to us. 2. Information We Collect We collect information that you provide to us, including: - Personal identification information (name, address, contact details) - Property requirements and preferences - Financial information necessary for property transactions - Documentation required for property services - Communications with our team 3. How We Use Your Information We use your information to: - Deliver our estate agency and property management services - Process rental applications and references through Vouch.co.uk - Manage our property portfolio through Vebra Alto - Communicate property updates and relevant information - Meet our legal and regulatory obligations - Improve our services - Handle viewings and property arrangements 4. Legal Basis for Processing We process your data based on: - Contractual necessity - Legal obligations - Legitimate business interests - Consent, where required by law 5. Information Sharing We share your information with: - Vebra Alto (our property management system) - Vouch.co.uk (for tenant referencing) - Property portals for listing properties - Legal authorities when required by law 6. Data Security We implement appropriate technical and organisational measures to protect your personal information. 7. Data Retention We retain your information for as long as necessary to: - Provide our services - Comply with legal requirements - Resolve any disputes - Enforce our agreements 8. Your Rights Under data protection law, you have rights including: - The right to access your data - The right to rectification - The right to erasure - The right to restrict processing - The right to data portability - The right to object 9. Cookies Our website uses cookies. You can control these through your browser settings. 10. Marketing Communications We may send you: - Property updates - Market insights - Service information You may opt out of these communications at any time. 11. Changes to This Policy We may update this privacy policy. Any significant changes will be communicated to you. 12. Contact Information For privacy-related enquiries, please contact us at: Carnegie Estate Agents Handside House 131 Handside Lane Welwyn Garden City Herts, AL8 6TA 13. Complaints If you have concerns about our use of your data: - Contact us directly to resolve the issue - You have the right to lodge a complaint with the Information Commissioner's Office (ICO) This privacy policy was last updated on 14th May 2025.