Privacy Policy

At Carnegie Estate Agents, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services.

1. Information We Collect

We collect personal information that you provide to us when using our services, such as:

• Contact Information: Name, email address, phone number, postal address.
• Property Details: Information about the property you wish to buy, sell, or rent.
• Financial Information: Where relevant, we may collect financial details for rental applications.
• Identification Documents: Documents such as ID cards or passports for identity verification and proof of ownership documentation.
• Usage Data: Information about how you interact with our website, such as your IP address, browser type, and pages viewed.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To facilitate the sale, purchase, or rental of property.
• Communication: To contact you regarding property listings, appointments, or transactions.
• Legal Obligations: To comply with legal requirements such as anti-money laundering (AML) regulations.
• Marketing: With your consent, we may send you promotional materials, newsletters, or property listings that may interest you.

3. Sharing Your Information

We may share your personal information with third parties, but only under the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist in delivering our services (e.g., solicitors, financial advisors, contractors).
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect the rights of Carnegie House Letting Ltd and/or Carnegie Dulwich Ltd..
• Business Transfers: If we merge with or are acquired by another company, your personal information may be transferred to the new owners.

4. Your Data Rights

You have the following rights concerning your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: If any of the information is inaccurate, you have the right to request a correction.
• Deletion: You can request the deletion of your data where it is no longer necessary for the purposes for which it was collected.
• Objection: You have the right to object to the processing of your personal data for marketing purposes.
• Withdrawal of Consent: If you have given consent for data collection, you can withdraw it at any time.

To exercise any of these rights, please contact us at post@carnegieuk.com.

5. Data Security

We take the security of your personal information seriously and have implemented measures to protect your data from unauthorised access, loss, or disclosure. These include:

• Secure servers and firewalls.
• Encryption of sensitive data.
• Regular security audits.

6. Cookies and Tracking

Our website uses cookies to improve your experience and analyse traffic. By using our website, you agree to the use of cookies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, we will securely delete your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Carnegie House Letting

131 Handside Lane, Welwyn Garden City, Herts, AL8 6TA

Telephone: 01707330373

Email: post@carnegieuk.com